Intensive Customer Orientation

The goal is to produce as much authentic, verifiable benefit as possible in all situations to all customers – the Finnish people, industry and commerce.

Planning is based on knowing customers’ operating logic and understanding the role of travel, transport and Finnish Road Administration's products and services in customers’ life and operation.

Networking, cooperation and partnership

Interaction with customers during the various phases of planning brings clear benefits to all involved parties. Customers provide information about their travels and transports, possible problems, and their impact on daily life and business operation.

Based on this information, planners are able to assess the features of the required level of service and find the most effective methods for ensuring functionality and correctly scheduling operations.

Customers will increasingly take part in considering and prioritizing the level of service and alternative solutions. Successful interaction requires new operating methods and tools for planning.

The goal is to create sustainable forms of cooperation with interest groups that will benefit the operation of all actors. Interaction, cooperation and combining knowhow will make it possible to create networks whose capacity to innovate and renew will increase the productivity of planning as a whole.

Setting common goals

Transport system work steers planning and programming of products and services in many ways.

The joint transport policy and planning cooperation of the administrative sector, various regional plans and statements are the primary forms of transport system work. The interest for making transport system work more efficient is to achieve a more manageable, economical and effective transport system.